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Concerns and Complaints

Patient Doctor Shaking Hands

The Windsor Team Care Centre (WTCC) is committed to listening, learning, and responding to your concerns as we strive to provide the highest quality of healthcare in a welcome and supportive environment. We are here for you and we want you to be satisfied.

To learn how you can have your concern or complaint addressed click below:

Patient & Public Complaints & Disputes
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Uninsured Services

Although Windsor Team Care Centre provides many free services which are funded by the Ministry of Health, there are uninsured services that will require payment by clients.

Click below to view the latest fee schedule:

Unisured Service Fee Schedule
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Accessibility Plan

The Windsor Family Health Team (Windsor FHT) is committed to excellence in serving all customers, including people with disabilities.

Click below to view our Accessible Customer Service Plan:

Accessibilty for Clients Plan
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Upcoming Events


2SLGBTQ+ One Team Recovery Substance Use Program

Windsor Team Care Centre 2475 McDougall St., Suite 245 (Training Room), Windsor, Ontario

2SLGBTQ+ One Team Recovery sessions run for 5 weeks on Tuesdays and Fridays from 1:00 - 4:30pm. Please call (519) 250-5524 for more information or to register.


Family & Friends Support Group

An educational support group designed for individuals who have loved ones living with an addiction. Please call for more information and/or to register.