New Patients to the Windsor Team Care Centre (WTCC) are encouraged to download and print our Welcome Package. This guide will provide helpful information about what to expect and how to prepare for your first appointment. It will also be a resource to you through your journey with the Team Care Centre and for when your journey is complete.
Download our Welcome Package below:
Team Care Centre Welcome Package
Patient Bill of Rights
While you receive care from the Windsor Team Centre you can expect your rights as a patient to be honored and protected. Your rights are:
You have the right to be treated with consideration, courtesy and respect in a way that fully recognizes your dignity, individuality and cultural background.
You have the right to privacy in care for your personal needs.
You have the right to information concerning your medical condition, in terms you can understand.
You have the right to participate in decisions regarding your care.
You have the right to an explanation about your treatment including benefits, risks and alternatives.
You have the right to give or refuse consent for treatment, including medication, and to be informed of the consequences of giving or refusing consent.
You have the right to confidentiality of all information as outlined in the law.
You have the right to know the identity and profession of those responsible for your care.
You have the right to express any concerns by leaving comments in our patient feedback box, responding to patient feedback surveys, or by attending patient satisfaction focus groups.
If you have a physical or intellectual disability, you have a right to reasonable accommodation in accordance with the law.
Your Role as a Patient
Actively participate with all team members who are part of your plan of care.
Provide accurate information regarding your care.
Choose and commit to goals you set in your plan of care.
Ask as many questions as needed in order to feel comfortable with your treatment.
Accept responsibility for the choices you make that affect your health.
Be considerate and respectful of all team members and other clients you may encounter.
Be reliable in coming to your appointments.
Manage your medications to the best of your ability.
Advise us of changes in your condition, address, contact information.
Talk about your progress with your usual Primary Care Provider.
Our Commitment to Diversity, Equity and Inclusion
The Windsor Family Health Team and Team Care Centre is committed to providing an inclusive and welcoming space to receive care, void of stigma, racism and oppression.
Our team embraces the Francophone, Indigenous, LGBTQ+, and the multicultural communities of Windsor-Essex. Our employees receive ongoing training as we continually strive towards providing equitable and inclusive, culturally sensitive, and safe care.